Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 26th March 2023

No incidents reported

Saturday 25th March 2023

No incidents reported

Friday 24th March 2023

Infrastructure [PAR] Hypervisor has crashed

An hypervisor has crashed

Deployments Deployment slowdown

We are observing that few deployments are freeze or unsync with load balancing system.

EDIT 15:00 UTC : Deployment system is now in-sync and freeze deployement are up and running

Thursday 23rd March 2023

Access Logs Metrics storage layer issue

The monitoring has detected that the metrics storage layer is offline. We are investagating.

EDIT 13:56 UTC : A node has crashed, the metrics storage layer finished its recovery process, it will take 20 minutes to consume the lag.

EDIT 14:22 UTC : Lag has been consumed and metrics storage layer has been operating normally

Wednesday 22nd March 2023

No incidents reported

Tuesday 21st March 2023

No incidents reported

Monday 20th March 2023

Infrastructure [RBX HDS] A hypervisor is unreachable

The monitoring has detected that a hypervisor is not responding. We are investigating.

EDIT 8:31 UTC: hypervisor is up and running.