Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 8th March 2023

No incidents reported

Tuesday 7th March 2023

API Core API is experiencing issues

Clever Cloud Core API is currently experiencing performance issues. We are investigating it.

EDIT 16:03 UTC: We are seeing improvements, we continue to monitor the situation and keep investigating the root cause. We continue to add more data collection around the various points of contention.

Infrastructure [PAR] An hypervisor went down

An hypervisor went down, we are investigating. Applications are being redeployed.

Update 11:11 AM UTC: The hypervisor has been rebooted, add-ons should be reachable. Root cause of the issue will be determined later. In the meantime, applications hosted on that hypervisor are still redeploying. We continue to monitor the situation.

Update 03:13 PM UTC: the same hypervisor went down again. It has been rebooted. Add-ons should be reachable. In the meantime, applications hosted on that hypervisor are still redeploying. We continue to monitor the situation.

Monday 6th March 2023

No incidents reported

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

API Core API is experiencing issues

Clever Cloud Core API is currently experiencing performance issues. We are investigating it.

EDIT 14:37 UTC: We are seeing improvements, we continue to monitor the situation.

EDIT 16:23 UTC: The incident is now over.

Thursday 2nd March 2023

No incidents reported