Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

API Core API is experiencing issues

Clever Cloud Core API is currently experiencing performance issues. We are investigating it.

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

[PAR] Planned hypervisors reboot, scheduled 1 year ago

This is a follow up for the various hypervisors incidents we had those last weeks. A first batch of hypervisors will be updated to try and fix the issue. Impacted users will shortly be contacted by email.

The reboot is planned tonight (15/02/2023) at 22:00 UTC. Maintenance will start at 21:00 UTC.

EDIT 21:07 UTC: The maintenance is starting. Add-ons will be automatically migrated in the next few minutes.

EDIT 22:52 UTC: The maintenance is over.

Tuesday 14th February 2023

No incidents reported

Monday 13th February 2023

Infrastructure [PAR] An hypervisor went down

An hypervisor went down, we are investigating. Applications are being redeployed.

EDIT 22:47 UTC: The hypervisor is back online with add-ons UP since a few minutes. Root cause of the issue will be determined later. In the meantime, applications hosted on that hypervisor are still redeploying. We continue to monitor the situation.

EDIT 23:44 UTC: The incident is now over. Sorry for the inconvenience.

Sunday 12th February 2023

No incidents reported