Past Incidents

One of our Paris datacenter encounters network issues. Some servers were unreachable for about 1 minute at 10:09 UTC. Services (applications, add-ons, Cellar, ...) hosted on those servers were partially unreachable or fully unreachable during that time (depending on the scalability or replication of those services).

The cause has been identified and a solution is currently being investigated. This incident will be updated as soon as we have more information.

EDIT 13:44 UTC: Another network interruption happened at 13:01 UTC. A fix is currently being tested.

EDIT 14 Dec 2022 15:55 UTC: The fix appears to be working as expected. This incident is now over.

Some applications are having troubles being monitored by our systems and get redeployed with the Monitoring/Unreachable reason even though they are still available. We are investigating the cause of the issue.

EDIT 15:55 UTC: The cause has been found. This issue only affects applications tied to a unique IP proxy service. The issue has been mitigated in the last minutes and we are working to fully fix it.

EDIT 16:20 UTC: The issue has been fixed and should not happen again. If you encounter weird Monitoring/Unreachable deployments, feel free to contact our support team.

Our distributed deployment message queuing system lost a broker which has lead to some lags during the consumption and a few components unable to reconnect properly to the cluster.

EDIT: 18:30 UTC - all systems are up