Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 23rd February 2021

PAR: FS Bucket Migration, scheduled 3 years ago

Some Fs-Bucket add-ons will need to be migrated to a different server for security reasons. During this migration, the Buckets will be in Read-Only mode. Any attempt to create or update a file on the add-on will fail, including for FTP operations. Errors related to Read-only file system are expected during this migration.

The migration is expected to last at most 1 hour. All impacted applications will be redeployed during the migration. After the deployment, application will be able to write to the bucket. Read operations will not be impacted.

Emails will be sent to customers of the impacted add-ons.

EDIT 12:00 UTC+1: The maintenance will begin shortly

EDIT 12:04 UTC+1: The buckets are now read only

EDIT 12:13 UTC+1: The redeployment queue began, it should not last more than 15 minutes.

EDIT 12:51 UTC+1: The maintenance is over, the queue ended 20 minutes ago and everything seems to be normal.

Monday 22nd February 2021

Planned downtime of API and deployments, scheduled 3 years ago

On 2021-02-22 at 11:00 UTC, the API and deployment system will go down for a quick maintenance. Expected downtime is up to 10 minutes.

11:00 UTC: Maintenance is starting. Deployments are disabled.

11:02 UTC: API is down.

11:11 UTC: API and deployments are up again. Maintenance is over.

Friday 19th February 2021

No incidents reported

Thursday 18th February 2021

No incidents reported

Wednesday 17th February 2021

No incidents reported

Tuesday 16th February 2021

No incidents reported

Monday 15th February 2021

No incidents reported

Sunday 14th February 2021

No incidents reported

Saturday 13th February 2021

No incidents reported