Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 7th February 2021

No incidents reported

Saturday 6th February 2021

No incidents reported

Friday 5th February 2021

Services Logs Logs storage issue

We are experiencing an issue with the storage of application logs. Ingestion is down and read access is partially unavailable.

13:06 UTC: The issue has been solved, ingestion is catching up.

13:10 UTC: Ingestion is all caught up. This incident is over.

Thursday 4th February 2021

No incidents reported

Wednesday 3rd February 2021

API API unavailable

Our main API is unresponsive, therefore the console and CLI are unusable as well. We are investigating.

13:53 UTC: The issue is fixed. Everything is back to normal.

Tuesday 2nd February 2021

No incidents reported

Monday 1st February 2021

Reverse Proxies PAR: Add-on reverse proxy restart

An add-on reverse proxy has restarted at 14:04 UTC, leading to connections loss on some add-ons if you used that proxy. Impacted application might have been able to connect to the add-on through a different reverse proxy, unreachable applications will be redeployed.