Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 1st February 2021

Reverse Proxies PAR: Add-on reverse proxy restart

An add-on reverse proxy has restarted at 14:04 UTC, leading to connections loss on some add-ons if you used that proxy. Impacted application might have been able to connect to the add-on through a different reverse proxy, unreachable applications will be redeployed.

Sunday 31st January 2021

Reverse Proxies MTL: one of the IPof domain.mtl.clever-cloud.com is unreachable

One of the IP (149.56.147.232) of domain.mtl.clever-cloud.com is unreachable because OVH blocked it. We are working on restoring it.

EDIT 18:07 UTC: The IP has been restored. OVH blocked it after a 4 hours email notice of phishing which has escaped our own filters. Further investigations will be conducted to avoid this incident in the future.

Saturday 30th January 2021

No incidents reported

Friday 29th January 2021

No incidents reported

Thursday 28th January 2021

Services Logs Logs ingestion delay

Logs are currently delayed and may not be up-to-date. The queue is being consumed. Some messages may have been lost during because of an unexpected service reboot. Logs queries are still working.

EDIT 13:26 UTC: The queue has been consumed. Logs should now be up-to-date.

Wednesday 27th January 2021

FS Buckets FS Buckets server unavailable

A FS Buckets server has crashed and failed to automatically restart. An issue was preventing it from properly restarting. It is now fixed.

This server has been unavailable for 8 minutes.

PostgreSQL shared cluster Shared postgresql leader is crashing and in recovery mode

Our shared postgresql leader is currently crashing repeatedly and entering recovery mode, we are investigating what is causing this issue.

Dedicated addons are NOT impacted.

Tuesday 26th January 2021

No incidents reported