Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 21st December 2020

No incidents reported

Sunday 20th December 2020

No incidents reported

Saturday 19th December 2020

No incidents reported

Friday 18th December 2020

No incidents reported

Thursday 17th December 2020

Advanced metrics: metrics list won't load or partial results will be displayed, scheduled 3 years ago

Due to an issue in the advanced metrics system listing, we will need to reset it. During the next few hours, the advanced metrics will either be unavailable or display partial results for the metrics listing. Metrics will stay available, only the listing will be unavailable.

EDIT 18:53 UTC: The maintenance is still in progress.

EDIT 00:00 UTC: The maintenance is done, the custom metrics should be available again.

Wednesday 16th December 2020

Deployments Deployments issue + console / API unavailability

We are investigating an issue related to deployments. It looks like some deployments are not starting and others are not updating the reverse proxies configuration as expected.

13:54 UTC: Related to this issue, the API is unavailable at this time. We are working on it.

13:55 UTC: We stopped the deployments to avoid any more missing updates.

13:56 UTC: The API being unavailable means that the Console and the CLI will display various errors.

14:05 UTC: Git push are also unavailable, an error will occur. The main problem has been identified and we are working toward a resolution.

14:23 UTC: We are still working on fixing the root cause of this issue.

14:49 UTC: We are still working on fixing the root cause of this issue. In the mean time, we have managed to get a fully up-to-date configuration on some reverse proxies.

15:07 UTC: We believe we have fixed the root cause of the issue and are working on cleaning everything up.

15:15 UTC: Everything is looking good now. If you still have an issue, please contact us.

Tuesday 15th December 2020

No incidents reported