Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 9th December 2020

Deployments Deployments delayed

A part of the deployment system is experiencing higher load than usual which may incur some delay before deployments actually start.

We are working on it.

16:23 UTC: This incident is over.

Access Logs Metrics ingestion delay

We are experiencing significant delay on the ingestion pipeline of Metrics.

The original incident started at around 05:15 UTC and we have been containing it since then with a lag under tens of seconds at worst.

It's now getting worse due to attempts at fixing the issue which are currently doing the opposite. This will take a while to solve.

11:17 UTC: The ingestion delay is now reduced to about 15 seconds. The issue is not completely solved, this is only a first step.

11:58 UTC: The ingestion delay is now back to normal. The root cause is not entirely fixed so this may come back but we will consider this incident as resolved for now.

Tuesday 8th December 2020

No incidents reported

Monday 7th December 2020

No incidents reported

Sunday 6th December 2020

No incidents reported

Saturday 5th December 2020

No incidents reported

Friday 4th December 2020

Access Logs Metrics and access logs down

Metrics in the Clever Cloud Console of applications and add-ons as well as old access logs (not the live ones) are currently unavailable. Status code charts and heat map in the application overview will also be unavailable. The system is currently recovering.

EDIT 21:10 UTC: The service is now back to normal since ~30 minutes.

Thursday 3rd December 2020

No incidents reported