Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 12th August 2020

No incidents reported

Tuesday 11th August 2020

Access Logs Metrics ingestion and reading issue

The Metrics platform is unavailable at the moment. We are investigating the source of the issue.

14:30 UTC: It looks like an issue with the storage backend, we are working on bringing it back to life.

14:52 UTC: The storage backend looks fine but writes are still failing. We are still investigating this issue. It may take a while.

15:11 UTC: Again, the storage backend looked perfectly fine... restarting everything did fix the issue though so then again maybe it wasn't fine after all. Writes are functional, ingestion is working at full speed, fresh data will be available in ~20 minutes.

15:30 UTC: Ingestion delay is back to normal. Incident is over.

Monday 10th August 2020

No incidents reported

Sunday 9th August 2020

No incidents reported

Saturday 8th August 2020

No incidents reported

Friday 7th August 2020

No incidents reported

Thursday 6th August 2020

SSH Gateway SSH connections to instances may fail

SSH connections may have failed randomly those past few hours. The root cause has been found and a better monitoring will be put in place. Instances should have automatically reconnected after a restart of one of the main components. If it didn't, you can try to restart your application. If you absolutely need to SSH to your application to debug something before restarting it, ping us on the support