Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 19th July 2020

No incidents reported

Saturday 18th July 2020

No incidents reported

Friday 17th July 2020

Infrastructure DNS resolution errors on our domains *.clever-cloud.com

It seems that following an outage of Cloudflare on DNS resolutions, users can experience issues resolving our domains.

The incident on Cloudflare side: https://www.cloudflarestatus.com/incidents/b888fyhbygb8

EDIT 21:35 UTC: The DNS resolution seems to be back again, our services are currently reachable from our point of view. It may vary depending on your location.

EDIT 22:51 UTC: Cloudflare implemented a fix and we did not see any new issue since then. This incident is now closed.

AccessLogs processing is experiencing issues

The access logs map and analytics are not working since 13:45UTC. We are working on a fix.

EDIT 16:30 UTC: fixed.

Thursday 16th July 2020

No incidents reported

Wednesday 15th July 2020

No incidents reported

Tuesday 14th July 2020

No incidents reported

Monday 13th July 2020

No incidents reported