Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 7th July 2020

No incidents reported

Monday 6th July 2020

No incidents reported

Sunday 5th July 2020

No incidents reported

Saturday 4th July 2020

No incidents reported

Friday 3rd July 2020

MongoDB shared cluster MongoDB shared cluster high load issue

During 3 minutes the MongoDB shared cluster has experiencing high load. That prevent new users connection. We are upscaling it.

EDIT 14:32 UTC - the cluster had been upscale.

DNS resolution affecting certain ISPs

Some customers are experiencing issues with resolving our domains clever-cloud.com domains and their own domains pointing domain..clever-cloud.com.

At the moment, we know the problem is affecting customers of the French ISP Orange.

08:28 UTC: We found that Orange NS servers were indeed still using the faulty NS records from last night's incident. We have updated the zone on those name servers which should have never been used in the first place and hopefully Orange customers will be able to resolve our domains (and by extension their domains) properly.

08:42 UTC: Looks like the propagation is quite fast and this indeed fixed the issue for affected customers.

Thursday 2nd July 2020

Reverse Proxies Domain provider issues

Our domain provider briefly gave out an empty DNS zone file after a configuration change.

EDIT 20:04 UTC - fixed.

Wednesday 1st July 2020

No incidents reported