Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 7th June 2020

No incidents reported

Saturday 6th June 2020

No incidents reported

Friday 5th June 2020

No incidents reported

Thursday 4th June 2020

Access logs not available

Access logs are not available since 2020-06-04 10:34 UTC. Everything is operational at 2020-06-04 11:25 UTC.

Wednesday 3rd June 2020

Access Logs Metrics unavailability

Metrics are currently unavailable as the 2 replicas of a chunk of the index are down. Estimated time to resolution: 30 minutes.

13:38 UTC: Incident is over.

Tuesday 2nd June 2020

Access Logs Metrics and access logs ingestion delay

Metrics and access logs currently have some delay in their ingestion. We are currently under one hour of delay with the gap closing at a low rate. Data for older metrics / access logs remain available. We are currently working to reduce the current ingestion delay.

EDIT 06:58 UTC: Ingestion is back at its normal rate, we are currently under the 30 minutes of delay. This should be at 0 seconds of delay in the next couple of minutes. EDIT 06:18 UTC: Ingestion delay is back to normal too since a few minutes. Incident is over. Everything (access logs / metrics) should have the latest data again.

Monday 1st June 2020

No incidents reported