Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 1st June 2020

No incidents reported

Sunday 31st May 2020

Access logs data loss and partial unavailability

Due to a backend issue, access logs between 17:05 UTC and 18:19 UTC were lost. All access logs emitted after 18:47 UTC can't be queried because they are not yet indexed. The indexation fails because of a issue with the GEO IP location feature. Once this is fixed, logs will then be indexed. This impacts accesslogs retrieval through the command line and the various stats displayed in the console (last 24 hours of requests, heatmap, live map, status code, ...).

Update 21:04 UTC: The GEO IP feature has been fixed. It seems to have initially broke with an auto update of the GEO IP library but more tests will need to be conducted to be sure of the root cause. All access logs between 18:47 UTC and now have been consumed and you should now be able to query them. We will work on improving the monitoring of the whole system to detect this kind of issue faster.

Saturday 30th May 2020

No incidents reported

Friday 29th May 2020

No incidents reported

Thursday 28th May 2020

API & deployments disabled for maintenance, scheduled 4 years ago

In an effort to deal with spikes of API load in recent days, the API and the deployments will be disabled for maintenance starting at 20:30 UTC tonight (22:30 Paris time) for a duration of up to 10 minutes. Thank you for your understanding.

20:30 UTC: Maintenance is starting.

20:35 UTC: API and deployments are back up, maintenance is over.

Wednesday 27th May 2020

No incidents reported

Tuesday 26th May 2020

No incidents reported