Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Saturday 2nd May 2020

No incidents reported

Friday 1st May 2020

No incidents reported

Thursday 30th April 2020

No incidents reported

Wednesday 29th April 2020

Access Logs Metrics ingestion issue

A misconfiguration on new Metrics storage nodes caused a bad cluster state which in turn causes issues with the ingestion. We are working on fixing this issue.

14:35 UTC: We found the cause of the issue and are working on fixing it.

14:47 UTC: The root cause is fixed and the ingestion is now running at full speed. The misconfiguration issue was just half the story, what caused this issue was a partial network split.

14:56 UTC: Ingestion is all caught up. Incident is over.

Access logs currently unavailable

Access logs are currently unavailable. Queries to get access logs might not work as expected. We are working on a fix.

EDIT 13:12 UTC+2: It also impact the real time map in the console. You may not see live queries to your applications. But your application still receive the requests as usual.

EDIT 13:22 UTC+2: Fixed; but during the downtime period the access logs were deleted. We identified the root cause and are fixing it.

Tuesday 28th April 2020

No incidents reported

Monday 27th April 2020

No incidents reported

Sunday 26th April 2020

No incidents reported