Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Saturday 21st March 2020

No incidents reported

Friday 20th March 2020

No incidents reported

Thursday 19th March 2020

Reverse Proxies Unresponsive add-on reverse proxy

An add-on reverse proxy was rejecting most of the connections it received for about 20 minutes. It was restarted at 21:55 UTC+1. Some application might have connections errors because of the interruption but should be able to reconnect.

We will investigate this further as we have monitoring for such a case and it apparently didn't trigger here.

Wednesday 18th March 2020

No incidents reported

Tuesday 17th March 2020

cleverapps.io domains TLS errors on *.cleverapps.io domains

An issue with one of our reverse proxy lead to TLS errors on *.cleverapps.io for about 20 minutes.

The issue has been resolved and the root cause has been found. A patch will be applied to avoid this happening again.

Monday 16th March 2020

No incidents reported

Sunday 15th March 2020

No incidents reported