Past Incidents

We are getting reports from some SFR network users who cannot access the Clever Cloud Console. It seems to impact only some SFR customers.

EDIT 9:19 UTC: This only affects the older SFR network, not the SFR-Numericable network. This specifically affects all SFR peering going through TH2.

EDIT 9:50 UTC: This has been resolved at 9:36:30; if you are still experiencing issues, please tell us.

A network issue is happening. Applications may be unreachable.

Console is partly down. Some apis are down.

EDIT 18:20 UTC: Here is the history and context of the network issue:

At 17:25, a maintenance on a component of a redundant network link caused one of the underlying links to fail. For reasons unknown at this time, the failing link was elected and about 30% of packets were lost until 17:29.

At 17:30, the network engineer decided to revert the change; this caused additional loss for about 30 seconds. Network was back to normal at 17:31.

We are investigating an elevated error rate and elevated response times on Cellar. Only some buckets / files are affected by this issue.

EDIT 14:01 UTC: Error rate is back to normal. Response times are going down, we are still watching the situation closely.

EDIT 15:40 UTC: We are seeing an elevated error rate again, this was caused by a restart of a node which triggered a very high load on other nodes (which is not supposed to happen). We are investigating.

EDIT 16:30 UTC: The error rate went down significantly but it's not over yet. We sadly cannot give any meaningful ETA as of now.

EDIT 16:55 UTC: The error rate is close to normal. One node is still in trouble and it's causing a few errors; it should resolve quickly.

EDIT 17:15 UTC: The failing node went back to normal at 17:02. We are still seeing a few errors for write requests as of now.

EDIT 17:23 UTC: The error rate is back to normal. A few nodes are still a bit slower than usual so performance is a bit hit or miss but it should go completely back to normal in up to an hour.