Past Incidents

Saturday 17th November 2018

No incidents reported

Friday 16th November 2018

No incidents reported

Thursday 15th November 2018

Infrastructure Network issue

A network issue (apparently) is affecting several hypervisors and services. We are investigating.

EDIT 19:21 UTC: Here is the incident of our provider: https://status.online.net/incident/153 (3 racks have lost public connectivity)

EDIT 20:33 UTC: The issue should be fixed. As of now, our monitoring is happy. We are cleaning up.

Wednesday 14th November 2018

Infrastructure Network slowness / connectivity issues on dedicated add-ons

It has been reported that some database are slower than usual because of network slowness. We investigated and took actions against our reverse proxies. One of them has been fully restarted leading to loss of established connections. We are currently monitoring if those actions are improving the situation.

EDIT 12:10 UTC: The issue seems to be resolved now

Tuesday 13th November 2018

No incidents reported

Monday 12th November 2018

Access Logs Metrics can't be accessed / viewed

Metrics currently can't be accessed. Metrics ingestion still works, only metrics fetching will not work.

EDIT 16:25 UTC: One of the component was failing due to a network configuration error. The network configuration has been fixed and the component is currently restarting. It should be restarted in about 15 minutes.

EDIT 16:40 UTC: The component has restarted, metrics are now available again for read actions. No data was lost. Sorry for the extended interruption.

Infrastructure [Montreal] Network issues on our load balancers

A network issue is currently happening on our reverse proxies on the Montreal zone. We are currently working on it.

EDIT 13:28 UTC: The network issue has been resolved since 13:20 UTC. Everything should be back to normal. Sorry for those issues.

Sunday 11th November 2018

No incidents reported