Past Incidents

Monday 2nd July 2018

No incidents reported

Sunday 1st July 2018

No incidents reported

Saturday 30th June 2018

No incidents reported

Friday 29th June 2018

Infrastructure Network issue on one of our hypervisors

One of our hypervisor had a network issue for approximately 5 minutes.

Some of our internal services were impacted by this network issue and thus, automatic re-deployment of applications has been delayed.

Everything is back to normal, applications are currently finishing their redeployment.

Thursday 28th June 2018

Services Logs Logs system and a redis cluster are unreachable

Due to an ongoing maintenance from our provider, the logs system and a redis cluster of shared (and free) redis are unreachable. Logs may be lost. It should not last than 15 minutes according to them. A few minutes might be needed to restart the logs cluster.

Redis should be back as soon as the maintenance ends

EDIT 13:35 UTC: The maintenance is still ongoing

EDIT 13:50 UTC: The maintenance is over. Redis cluster is UP. Logs cluster is getting back UP. Logs should be saved but might not be directly available through the console

EDIT 14:30 UTC: The logs cluster is now fully operational too

Infrastructure Hard drive failure on one hypervisor

One of our hypervisor has hard drive I/O failures. We are looking into it

EDIT 11:08 UTC: The server was shutdown a few minutes ago. Applications on it are being redeployed. Add-ons are currently unavailable

EDIT 11:52 UTC: We are still waiting for news from our provider regarding the hard drives issue

EDIT 21:20 UTC: Our provider is still working at finding the root cause of the issue

EDIT 2018-06-29 07:05 UTC: We received an answer from our provider and the server can't be brought back online. Databases will need migration. We are waiting an answer to know if we can access the disk in a read only mode to transfer the databases. If not, backups from the the 28th June will be used.

EDIT 2018-06-29 07:18 UTC: The disks can't be read. Backups will need to be used

Wednesday 27th June 2018

No incidents reported

Tuesday 26th June 2018

No incidents reported