A hypervisor is not responding. A VM seems to be stealing all the cpu.
We are force rebooting this hypervisor.
21:09 status: the server refuses to reboot. We asked the OVHCloud support for help.
A technician is having a look at that server. We are waiting for the result of their analysis.
21:33 status: the technician came back to us and signaled a hardware issue. We are waiting for further update and actions.
2024-08-27 07:15 : OVHCloud support finished replacing the motherboard and give us back the server. It fails to reboot outside of rescue. While some are working on getting the kernel to boot, others are moving all the data outside to restore the impacted services for our customers.
09:50 : all services are back up and running for our customers.