In our efforts to fix the issues listed in this status, we fully moved our trafic from the old LB running sōzu 0.13 to new LBs running sōzu 0.15 at 13:30 UTC.
While performing the move, a network configuration issue arose, impacting only customers using TCP redirections on the PAR region.
As the team was focused on monitoring and fine-tuning the configuration of the new LB, it failed to see the error reports until 14:30 UTC. To prevent such an incident in the future, we have since improved our monitoring and alert tools for TCP redirects.
The issue was fixed by 14:55 UTC.