Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 31st January 2024

No incidents reported

Tuesday 30th January 2024

No incidents reported

Monday 29th January 2024

cleverapps.io domains [cleverapps.io] Load balancer maintenance

We will proceed to software upgrade of the load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command will be great).

EDIT 10:30 UTC : we have begun the maintenance procedure for one of the two instances.

EDIT 11:10 UTC : we have finished the upgrade, we will restart the instance this afternoon around 14:00 UTC.

EDIT 15:00 UTC : we have restart one the two load balancer instances, we are watching the metrics to get more insights between the two versions.

EDIT 9:30 UTC D+1 : since yesterday, we have observed telemetry and saw enhancement of them, we will begin the update of the second one

EDIT 11:00 UTC D+1 : the update is achieved without issues.

Sunday 28th January 2024

No incidents reported

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

[Heptapod Cloud] Security update, scheduled 9 months ago

An update of our Heptapod Cloud service will be done today at 15:00 UTC+1 to apply the latest Gitlab security patches related to https://about.gitlab.com/releases/2024/01/25/critical-security-release-gitlab-16-8-1-released/. Expected downtime should be less than 1 minute.

EDIT 15:34 UTC+1: Patches were applied and services were restarted. The maintenance is now over.

Thursday 25th January 2024

Metrics [Metrics] query latency

We have enabled a new parameter designed to improve the reliability of the cluster. Some queries may not work. We are watching it.